Chase Purchase Protection: A Comprehensive Guide

• Introduction to Chase Purchase Protection
• How to Use Chase Purchase Protection
• Limitations and Exclusions
• Which Credit Cards Qualify?
• How to File a Claim
• FAQs

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• Many Chase credit cards offer purchase protection insurance against loss or theft of a new item.
• Depending on the card, you could be eligible for up to $10,000 per item if you submit a claim.
• Read Business Insider's guide to the best rewards credit cards.

Introduction to Chase Purchase Protection

What Is Chase Purchase Protection?

No one likes to see their property damaged or stolen, but those events can be even more frustrating when the item in question is new and you've barely had a chance to use it. Plus, having to replace something you just bought is a double hit to your bank account.

Luckily, Chase cardholders have an option if they find themselves in that situation. Chase credit cards offer purchase protection. Purchase protection can repair, replace, or reimburse you for items that are damaged or stolen and were recently purchased with an eligible Chase card or with rewards earned on an eligible Chase card.

How to Use Chase Purchase Protection

How Chase Purchase Protection Works

According to Chase, purchase protection "protects against theft of, damage to, or involuntary and accidental parting with new retail purchases within 120 days from the date of purchase."

You'll need to make a claim within 90 days of the damage, theft, or involuntary and accidental parting, and you're eligible if "your name is embossed on an eligible card issued in the United States, and you charge all or a portion of the cost of the item to your credit card account and/or rewards programs associated with your account."

"Involuntary and accidental parting," by Chase's definition, means "the unintended separation from an item of personal property when its location is known, but recovery is impractical to complete." Lost items or items that mysteriously disappear are not covered by purchase protection.

Of course, there are conditions, which are listed in full in your credit card's benefits guide. One key condition to note: If you have other coverage — like homeowners insurance, renters insurance, car insurance, or insurance through your employer — you'll have to file a claim first with that insurance company unless the claim amount is below your deductible.

What Happens Next With Your Chase Purchase Protection Claim?

Card Benefit Services will begin reviewing the claim and email you a list of what's still missing, along with instructions on how to add the necessary documentation to your claim.

A few days after submitting your claim (it says five business days, but give or take a few), you'll receive a letter — likely by email and US mail — outlining what additional documents you need to submit, if any.

If your claim is complete, you'll get a notice that it's been approved and at that time, you'll have the option to receive reimbursement by check or direct deposit. The reimbursement should show up within a few days of making that selection.

Limitations and Exclusions

What's Not Covered

Chase also has a lengthy list of items it won't cover, including live animals and plants, antiques, computer software, and motorized vehicles. Make sure to check your benefits guide for the full list before filing a claim.

Chase Purchase Protection: Which Credit Cards Qualify?

Earn 5x on travel purchased through Chase Travel℠. Earn 3x on dining, select streaming services and online groceries. Earn 2x on all other travel purchases. Earn 1x on all other purchases.

$95

N/A

21.49% - 28.49% Variable

Earn 60,000 bonus points

Good to Excellent

• Check mark icon A check mark. It indicates a confirmation of your intended interaction. High intro bonus offer starts you off with lots of points
• Check mark icon A check mark. It indicates a confirmation of your intended interaction. Strong travel coverage

• con icon Two crossed lines that form an 'X'. Doesn't offer a Global Entry/TSA PreCheck application fee credit

If you're new to travel rewards credit cards or just don't want to pay hundreds in annual fees, the Chase Sapphire Preferred® Card is a smart choice. It earns bonus points on a wide variety of travel and dining purchases and offers strong travel and purchase coverage, including primary car rental insurance.

• Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $750 when you redeem through Chase Travel℠.
• Enjoy benefits such as 5x on travel purchased through Chase Travel℠, 3x on dining, select streaming services and online groceries, 2x on all other travel purchases, 1x on all other purchases, $50 Annual Chase Travel Hotel Credit, plus more.
• Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Travel℠. For example, 60,000 points are worth $750 toward travel.
• Count on Trip Cancellation/Interruption Insurance, Auto Rental Collision Damage Waiver, Lost Luggage Insurance and more.
• Get complimentary access to DashPass which unlocks $0 delivery fees and lower service fees for a minimum of one year when you activate by December 31, 2024.
• Member FDIC

Chase Cards That Reimburse up to $500 per Claim

The following cards will reimburse up to $500 per claim and $50,000 per account:

Chase Cards That Reimburse up to $10,000 per Claim

These cards will reimburse up to $10,000 per claim and $50,000 per year:

How to File a Chase Purchase Protection Claim

Navigate to the Card Benefit Services website

Chase partners with a third-party company, Card Benefit Services, to handle its claims and administer reimbursement, so the first step in filing a claim is heading to the Card Benefit Services website.

Start a new claim

After selecting "New Claim," you'll be asked for your card number to verify that you have the benefit. Enter your number and name, and click "Get Started."

Select a claim type

As an example, here's what appears next when using the Chase Freedom Unlimited®. Once you've consented to electronic transactions, payments, and signature, it'll ask you to select a claim type:

Add claim details

Select "Purchase Protection/Security," click "Next," and then enter your address. From there, you can fill in key details such as the date the item was damaged or stolen, the reason for your claim, the location of the incident, and a description of the item.

Upload documentation and submit a claim

The next step is to upload your documentation, which may include any of the following:

• Charge receipt or monthly billing statement
• Itemized store receipt
• Repair estimate or receipt
• Photos of the damages
• Split payment documentation 
• Homeowners insurance declaration page
• Police or loss report
• Settlement documentation

Click the "Add" button next to the type of documentation you're submitting to upload it.

FAQs

Chase Purchase Protection typically covers new purchases against damage or theft for a certain period after the purchase date, with coverage limits varying by card.

The coverage period can vary, but it's often up to 120 days from the date of purchase. Specific terms depend on the Chase card you have.

Yes, there are limits, which can vary by the type of Chase credit card you hold. Limits may range from $500 to $10,000 per claim, depending on the card.

Not all purchases are covered. There are exclusions, such as motorized vehicles, pre-owned items, and perishables. Always check your card's benefits guide for detailed information.

Typically, you'll need to provide the purchase receipt, a credit card statement showing the purchase, a police report in case of theft, and any other documentation requested by the benefits administrator.

Editorial Note: Any opinions, analyses, reviews, or recommendations expressed in this article are the author’s alone, and have not been reviewed, approved, or otherwise endorsed by any card issuer. Read our editorial standards.

Please note: While the offers mentioned above are accurate at the time of publication, they're subject to change at any time and may have changed, or may no longer be available.

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